Blackchair The

CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality. Blackchair is a provider of voice, data and contact center services and solutions.

https://theblackchair.com

Blackchair The

How can businesses fully harness the benefits of CX automation?

If CX automation was not in your sights, this just might convince you Did you know that 75% of customers cite fast response times as the

September 30, 2024

Blackchair The

Oracle’s Syniverse integration signals the rising importance of personalization in CX

Oracle's recent integration with Syniverse's Communication Gateway is making waves in the world of CX, showcasing the ever-growing importance of hyper-personalization as businesses look to

September 16, 2024

Blackchair The

How to embrace CCaaS to initiate a modern contact center evolution fitting the new era of CX

Today's customers have the highest freedom of choice when it comes to selecting the channels and medium of communication than at any point in history. With

September 16, 2024

Blackchair The

CCaaS and CRM integrations in 2024: It’s a whole new world

Customers today are demanding more personalization, faster service delivery, and convenience in communications. Whichever business can deliver on the demands has the potential to win

August 04, 2024

Blackchair The

How automated CCaaS configuration and management enable contact center compliance?

The advent of CCaaS has enabled companies to leverage their unmatched potential for integrating all interactions and countless other functionalities into a centralized platform to

June 10, 2024

Blackchair The

CX in 2024 and beyond: Navigating the cloud revolution and the Amazon effect

Contact centers have far exceeded their traditional role as a simple hub of information and issue resolution for customers. They are now strategic assets deeply

April 30, 2024

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